Privacy and Data Collection Policy
At Your Laundry Room, we are committed to protecting the privacy and confidentiality of our customer and staff member in accordance with the privacy standards set forth by the New South Wales (NSW) Government. The Privacy and Data Collection Policy outlines our practices regrading the collection, use, and storage of personal information in relation to feedback and surveys about our services
Collection of Information
We may collect personal information from customers and staff members to gather feedback and conduct surveys about our laundry services.
Personal information collected may include but is not limited to names, contact details, demographics, information, and feedback responses.
Purpose of Data Collection
The primary purpose of collecting feedback and survey data is to assess and improve the quality of our laundry services
Feedback and survey responses help us understand the needs and preferences of our customers and staff members, identify areas for improvement, and make informed business decisions
Consent
Participation in feedback and surveys is voluntary, and individuals may choose not to provide personal information or participate in data collection activities.
By providing feedback or completing surveys, individuals consent to the collection, use, and storage of their personal information in accordance with this policy
Use of Information
Personal information collected through feedback and surveys will be used solely to improve our laundry services.
We may analyze feedback and survey data to identify trends, patterns, and areas for improvement, but individual responses will not be shared or disclosed without consent unless required by law.
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Access to personal information is restricted to authorised personal who require access for legitimate business purposes
Compliance with NSW Government Privacy Standards
Your Laundry Room adheres to the privacy standards and principles outlined by the NSW Government, including the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW)
We ensure that our data collection, storage, and processing practices comply with applicable privacy laws and regulations in New South Wales.
Data Retention
Personal information collected for feedback and surveys will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law
Once data is no longer needed, it will be securely deleted or anonymized to prevent from being identified
Third-Party Services
We may use third-party service providers to assist with data collection, analysis, or storage. These providers are contractually obligated to comply with applicable privacy laws and our data protection standards.
Policy Updates
We may update this Privacy and Data Collection policy periodically to reflect changes in our practices or legal requirements. Any updates will be communicated to customers or staff through our website or other appropriate channels.
By providing clear guidelines and safeguards for the collection, use, and storage of personal information, we aim to uphold the privacy rights of our customers and staff members while improving our laundry services